Chances are you are reading this because you are skeptical (or unaware) of what really happens on your front line.  Or, you may have implemented an incentive plan and only one representative is hitting his or her targets.  Or (one last try), maybe you just want your people to be the best at what they do. 

Whether it’s a concern with service, a struggling sales culture or the need to be better than the competition, Mystery Shopping can provide you actionable data for your next step.  Here’s a step-by-step of the process:

• You decide:
  • What you need to know about your sales & service performance.
  • What frequency you would like your offices shopped.
  • We will show you our standard shop questions & help you develop your shop reports.
• Together, we execute the appropriate agreements and confidentiality documents.
• Together, we attract and recruit your account holders for shopping duties.
• We train your account holders to perform their shopping duties and how to report the data.
• We show you and your staff on how to access the information once the shoppers begin reporting.
• When shoppers begin reporting, you and your staff receive notifications of when reports are available.  Your will have logins that enable you to access all of your account information from our website. 
• As the data aggregates, you receive statistics regarding your overall performance.
• Upon request we will shop your competition to help you compare performance.