In the competitive service world, knowing what your customers think about the services they are buying from you can be the difference between a growing, strategically informed company and a listless firm, thankful to keep the clients it has, much less acquire new ones.  This is where Covert Evaluations can help.

 

Covert Evaluations provides a statistical,  unbiased view of your client's experience.  Unfettered by company politics or departmental difference, Covert Evaluations provides timely information from those that matter most, your clients!

 

Entirely web-based operations means that Covert Evaluations is an "always-on" business partner.  In-depth analysis is always available at the click of a button.

 

Covert Evaluations enlists the help of those that matter most to you, your clients!  Our independent screening and training process ensures that the core demographics you are trying to reach are performing the evaluations.  The Covert Evaluations process ensures that the hit rate of your results are much higher than industry standards for surveys, typically 1%-2%.

 

Completely Confidential - Covert Evaluations respects the privacy of all our clients and their customers.  Survey results are never shared with anyone other than the employees for which you have granted access.

 

Interested in learning more about the process?  Click here for a step-by-step of the solution.

 

Interested in becoming a Mystery Shopper for Covert Evaluations? Click here.